Welcome to Demet Perfume Shop (“we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website demetperfume.com and all purchases made through it. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Our Commitment to You

At Demet Perfume Shop, we craft each fragrance with meticulous care, and we extend this same attention to detail to your shopping experience. These terms outline our mutual responsibilities as we guide you through your personal fragrance journey.

2. Understanding Our Products

2.1 Product Descriptions

We offer carefully curated fragrance collections including:

  • Body Fragrances: Long-lasting personal scents
  • Hair Fragrance Mists: Specially formulated for hair
  • Mini Perfume & Roll-ons: Travel-friendly fragrance options
  • Perfume & Fragrance Sets: Thoughtfully paired collections

Important Note: Due to the personal nature of fragrance preferences, we recommend reviewing product descriptions carefully. Fragrance experiences can vary based on individual body chemistry.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Your Account Responsibilities

When creating an account with us, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use
  • Accept responsibility for all activities under your account

4. Ordering Process

4.1 Placing Orders

By placing an order, you:

  • Confirm you are legally capable of entering binding contracts
  • Verify all provided information is accurate
  • Acknowledge that your order represents an offer to purchase

4.2 Order Acceptance

We reserve the right to refuse any order for reasons including:

  • Product unavailability
  • Suspected fraudulent activity
  • Errors in product or pricing information
  • Shipping restrictions to your location

5. Payment Terms

5.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.2 Pricing and Charges

All prices are in USD and exclude applicable taxes unless stated otherwise. You are responsible for any customs duties or import taxes in your country.

Payment Security: We implement industry-standard security measures but cannot guarantee absolute security of data transmission over the internet.

6. Shipping Policy

6.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information upon shipment.

6.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after shipment

6.3 Shipping Limitations

We currently cannot ship to:

  • Certain Asian countries (specific restrictions available upon request)
  • Remote regions where reliable delivery cannot be guaranteed

7. Returns & Exchanges

7.1 Return Eligibility

We accept returns within 15 days of delivery, provided:

  • Items are in original, unopened condition
  • All original packaging is intact
  • Return is initiated within the specified timeframe

7.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Mini Perfume & Roll-ons
  • Opened or used products
  • Items without original packaging
  • Gift sets with broken seals

7.3 Return Process

  1. Email our Fragrance Concierge at [email protected] within 15 days
  2. Receive return authorization and RMA number within 2 business days
  3. Securely package items with all original documentation
  4. Ship to: Demet Perfume Shop Returns, 3547 Hiney Road, Las Vegas, US 89102

7.4 Refunds

Refunds are processed within 5 business days of receiving your return to the original payment method. Original shipping costs are non-refundable unless the return results from our error.

8. Intellectual Property

All content on our website, including fragrances, branding, and product designs, are protected by intellectual property laws. You may not:

  • Reproduce, duplicate, or copy any content without express written permission
  • Use our trademarks or branding without authorization
  • Reverse engineer or attempt to derive the composition of our fragrances

9. Limitation of Liability

To the fullest extent permitted by law, Demet Perfume Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss or damage resulting from events beyond our reasonable control
  • Any fragrance allergies or sensitivities (users are responsible for reviewing ingredient lists)

Fragrance Satisfaction Guarantee: While we cannot accept returns of opened products due to hygiene regulations, our Fragrance Experts are available at [email protected] to help you find your perfect scent.

10. General Provisions

10.1 Governing Law

These terms shall be governed by the laws of the State of Nevada, USA.

10.2 Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site constitutes acceptance of the modified terms.

10.3 Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Demet Perfume Shop
3547 Hiney Road
Las Vegas, US 89102
Email: [email protected]

Thank you for choosing Demet Perfume Shop. We appreciate your trust in us as you explore the art of fragrance.