FAQ

We specialize in luxury scent experiences across four curated collections:

• Body Fragrance: Long-lasting perfumes for personal signature scents
• Hair Fragrance Mist: Lightweight formulations that won’t damage hair
• Mini Perfume & Roll-ons: Travel-friendly versions of our popular scents
• Perfume & Fragrance Sets: Thoughtfully paired collections perfect for gifting

Like fine wine, perfumes are sensitive to temperature and light. We recommend:

• Storing in a cool, dark place (not bathroom cabinets)
• Avoiding direct sunlight and heat sources
• Keeping bottles upright to prevent leakage

Pro Tip: Our climate-controlled storage ensures your fragrance arrives in perfect condition.

We offer two premium delivery services:

• Express Courier Service ($12.95 worldwide):
  • Delivered via DHL/FedEx
  • 10-15 day delivery after dispatch
  • Real-time tracking included
• Complimentary Standard Shipping (free on orders over $50):
  • Delivered via EMS
  • 15-25 day delivery after dispatch
  • Tracking number provided

Yes! We proudly offer global delivery to most countries (excluding some Asian and remote regions). All international shipments include:

• Customs documentation handled by us
• Discreet, unmarked packaging
• Climate-protective materials

All orders require 1-2 business days for processing before dispatch. During peak seasons, we’ll notify you if additional processing time is needed.

We offer a 15-day return policy from the delivery date with these conditions:

• Items must be unopened and in original packaging
• Return shipping costs are the customer’s responsibility
• Refunds are processed within 5 business days of receipt

Please email [email protected] to initiate a return.

We currently don’t offer direct exchanges. We recommend returning the unused item (following our return policy) and placing a new order for your preferred fragrance.

We accept all major payment options for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.

No, you can checkout as a guest. However, creating an account lets you:

• Track order history
• Save your favorite fragrances
• Receive exclusive offers

Maximize your scent’s longevity with these professional tips:

• Apply to pulse points (wrists, neck, behind ears)
• Moisturize skin first – fragrance lasts longer on hydrated skin
• Layer with matching body products from our collections
• Spray hair fragrance mist on brush before styling

Fragile Cargo Alert:

If you’re in a warm climate or ordering during summer:

• Choose express shipping for faster delivery
• Have packages delivered to a work address where they can be received promptly
• Let fragrances rest at room temperature for 24 hours before use